Shipping policy
At Atreius, every customer is given an exclusive and secure delivery service. We understand how eagerly a new timepiece is anticipated, and we do all we can to make its journey to your door swift and trouble-free. We trade online only and dispatch within the United Kingdom exclusively.
1. Shipping Costs
We are pleased to offer free shipping on all orders placed within the United Kingdom. No additional charge appears at the checkout.
2. Order Processing
- Nothing is made ready until payment has been confirmed.
- After your order arrives with us, we require 1–3 business days to prepare your watch for dispatch, carry out our quality checks and pack it securely.
- You will be notified the moment your parcel leaves our facility.
- Orders received at a weekend or on a UK public holiday enter processing on the next working day.
3. Delivery Timeframes
Any delivery window shown at checkout is an estimate, and it may move owing to courier operations, periods of high demand, weather conditions and other external factors.
Standard UK Delivery: 7–14 business days after dispatch.
A formal investigation will be opened by us once 20 business days after dispatch have elapsed. Delays caused by courier disruption, extreme weather or force majeure events do not constitute a breach of contract.
4. Tracking
- A tracking link is emailed to you as soon as your order has been dispatched.
- Up to 24–72 hours may pass before the courier's system starts registering movement against that tracking.
- Monitoring tracking updates, and ensuring that somebody is available to receive the parcel, is your responsibility.
5. Shipping Zone
- Deliveries are made to addresses in the United Kingdom only.
- We do not offer international shipping.
- Depending on the courier, a limited number of remote locations may lie beyond delivery coverage.
6. Proof of Delivery
- Delivery is treated as complete as soon as the courier logs the parcel as "Delivered" in its tracking system.
- That confirmation remains valid where a third party accepted the parcel — a neighbour, another member of the household, a building reception or a concierge.
- Providing a complete and accurate delivery address rests with the customer.
7. Failed Delivery & Reshipping
Where a parcel is returned to us for any of the reasons listed below, the cost of dispatching it again is borne by the customer:
- Nobody present, or delivery attempts missed.
- An incorrect or incomplete address supplied by the customer.
- Delivery refused.
- The parcel left uncollected at a collection point beyond the courier's deadline.
Should the customer prefer not to have the parcel sent out again, a refund may be issued in accordance with our Returns & Warranty Policy (shipping or administration fees may be deducted where applicable).
8. Lost or Damaged Parcels
All shipments we send are fully insured. Should your parcel be lost in transit or arrive damaged, contact us immediately at support@atrelustirnepieces.com and we will arrange a replacement or a refund as quickly as possible.
A claim for non-receipt may only be opened once the maximum timeframe stated in Section 3 has elapsed. Raising a formal case with the courier may be required before we are able to resolve the matter.
9. Changes & Cancellations
Once an order has entered processing, changing the address or cancelling may no longer be possible. Where the order has already been dispatched, no alterations can be made. Should you then wish to return the item, the terms that apply are set out in our Returns & Warranty Policy.
10. Limitation of Liability
Atreius accepts no responsibility for:
- Delays caused by courier operations, peak shopping periods, industrial action or extreme weather.
- Delivery failures resulting from an incorrect or incomplete address given by the customer.
- Loss or damage arising after delivery has been confirmed, where tracking records "Delivered" to the address supplied.
11. Contact
- Email: support@atrelustirnepieces.com
- Response time: up to 48 business hours
- Customer service operates online only — we keep no physical shop.
12. Refund Portal
If you need to open, follow or manage a refund, please use our official portal: