Refund policy
What follows are the terms under which goods purchased from Atreius may be sent back, swapped and refunded. By completing your purchase you confirm that these terms have been read, understood and accepted by you. Nothing set out below diminishes the statutory rights you hold under UK consumer protection law, including the Consumer Rights Act 2015.
1. Returns (Refund Policy)
You may request a return at any time within 60 calendar days of the confirmed delivery date, as shown by the official courier tracking record.
Conditions:
- The watch must be unworn and in the same state in which it reached you.
- All labels, stickers and protective films must be intact and still fitted. Once protective films have been removed, the watch can neither be refunded in full nor taken back.
- The packaging it arrived in — box, documentation, manuals and all accessories — must be returned along with it.
- Before a request is approved, we may require you to provide clear photographs or video of the item and of its packaging.
2. Exchanges
You may swap your watch for a different model at any time within 60 calendar days of the confirmed delivery date.
- The requirements are precisely those that govern returns — unworn, protective films intact, original packaging provided.
- Should the price differ, the difference will either be invoiced to you or repaid to you.
- An exchange may take up to 30 calendar days to complete.
3. Non-Eligible Items
- Any item purchased under a clearance or final sale promotion.
- Gift cards, together with promotional or free-of-charge items.
- Items returned without their original packaging, or with packaging that has been spoiled.
- Watches from which the protective films or labels have been taken off.
- Slight variations in colour, finish or dial that occur through normal manufacturing variation.
4. Warranty
Every watch supplied by Atreius carries a 24-month warranty that runs from the date of delivery.
Coverage: Manufacturing defects and faults that appear through ordinary use.
Exclusions: Damage caused by accidents, contact with water beyond the stated resistance limits, misuse, or repairs carried out by third parties.
5. Defective or Incorrect Items
If your watch arrives damaged, faulty or is simply not what you ordered, notify us within 7 calendar days of delivery, enclosing photographic or video evidence. Once the problem has been confirmed by us, Atreius will dispatch a replacement, grant store credit, or refund you in full, and will cover all return shipping costs.
6. Return Shipping
The expense of returning items for a refund or an exchange lies with the customer, except where the item has been confirmed as defective or wrongly supplied. Returns should be sent only by an insured and tracked service. Atreius accepts no liability for returns that are lost or damaged while travelling back to us.
7. Return Procedure
All return, exchange and refund requests must be submitted through our official refund portal:
As soon as your request has been submitted, we will provide full instructions on packing, sending and tracking the return. Please do not post anything back to us until our support team has given its authorisation.
8. Inspection and Approval
Each returned item is inspected on arrival, and that process may take up to 15 business days. Atreius reserves the right to refuse any return that does not meet the conditions laid down in this policy.
9. Refund Methods
- Approved refunds are returned to the payment method originally used.
- Your payment provider may carry out a verification transaction before the refund completes.
- Depending on your bank or card issuer, a refund may take 30–60 business days from approval before it appears in your account.
- At our end, refunds are processed within 5 business days of approval.
10. Response Time
Any matter raised through the refund portal will receive a reply within 48 business hours. Should you require further assistance, please contact us at: support@atrelustirnepieces.com
11. UK Consumer Rights
This policy operates alongside the statutory rights conferred on you by UK consumer protection law, including the Consumer Rights Act 2015. Nothing stated here diminishes those legal rights.
12. Policy Updates
Atreius may amend this policy as and when required. The version applying to your order is always the one published on our website at the time you made your purchase.