Privacy policy
This shop and website — along with every piece of information, content, feature, tool, product and service connected to it — is operated by Atreius in order that your shopping experience may be a personalised one (the "Services"). Set out below is how we collect, use, store and safeguard your personal data when you browse the site, place an order, or otherwise deal with us. By using our website you accept the practices set out here.
1. Information We Collect
Depending on the way you interact with the Services, the personal data we collect may include the following categories:
- Contact details: your full name, billing and delivery addresses, email address and telephone number.
- Payment information: payment details processed securely by certified third-party payment providers. We never store card details.
- Account information: your username, password, security questions and account preferences.
- Transaction information: the items you have viewed, added to your bag, purchased, returned, exchanged or cancelled, along with your previous transaction history.
- Browsing and device data: your IP address, the device, browser and operating system you are using, the pages you view and the way you interact with them.
- Customer communications: emails, support enquiries and any correspondence you send to our team.
2. How We Collect Your Data
- Directly from you, whenever you place an order, register an account or contact us.
- Automatically, by means of cookies and similar technologies while you browse the site.
- By way of the service providers who collect or process data on our behalf.
- By way of partners and other third parties, where applicable.
3. How We Use Your Information
Your data may be used by us in order to:
- Process and fulfil your orders, including payment, shipping and returns.
- Issue order confirmations and keep you updated on delivery.
- Respond to customer service enquiries.
- Protect against fraud and keep transactions and the platform secure.
- Improve the performance of the website and the way you shop with us.
- Send promotional offers or updates, but only where your consent has been given.
- Comply with our legal, tax and regulatory obligations in the UK.
4. Sharing of Personal Data
Atreius does not sell, rent or trade your personal information.
It is disclosed only where necessary, and only to:
- Shopify, which hosts our shop and processes data in order to provide the Services.
- Our UK delivery and logistics partners.
- Secure, PCI-compliant payment processors.
- Website analytics providers and fraud-prevention services.
- Marketing or business partners for personalised advertising, subject to their own privacy policies.
- Government bodies or regulators, where we are required by law to do so.
5. Our Relationship with Shopify
Our Services are hosted by Shopify. It processes personal data in its own capacity so that the Services can be provided and improved. Fuller detail can be found in the Shopify Privacy Policy.
6. Data Storage & Security
Appropriate technical and organisational safeguards are maintained by us, including:
- SSL encryption across our website.
- Secure hosting infrastructure.
- Strictly restricted internal access to personal data.
- Certified, PCI-compliant payment gateways.
Taken together, these protect your information from unauthorised access, disclosure, alteration or loss. Nevertheless, no method of transmitting or storing data is entirely secure, and absolute security is not something we are able to guarantee.
7. Cookies & Tracking Technologies
Our website uses cookies and comparable technologies so that we may:
- Remember your preferences and the contents of your bag.
- Analyse traffic and the performance of the website.
- Improve how the website functions.
- Provide personalised marketing where consent has been given.
Cookies may be disabled through your browser settings, although certain features of the website may then cease to work correctly.
8. Your Rights Under UK GDPR
Under the UK GDPR and the Data Protection Act 2018 you have the right to:
- Request access to the personal data we hold about you.
- Have inaccurate or incomplete information corrected.
- Request erasure of your data, where applicable.
- Withdraw your consent to marketing communications at any time.
- Request that your data be restricted, or transferred to another provider.
- Object to your data being processed for direct marketing purposes.
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
To exercise any of these rights, please contact us at the following address: support@atrelustirnepieces.com
9. Data Retention
Personal data is retained by us no longer than is necessary in order to:
- Fulfil our order and customer service obligations.
- Comply with UK tax and legal requirements.
- Resolve disputes and protect against fraud.
Once that period has elapsed, the data is either securely destroyed or anonymised.
10. Children's Data
Our Services are not directed at children. We do not knowingly collect personal data from anyone below the age of 16.
11. International Data Transfers
Your data may be processed outside the country in which you reside. Where this occurs, we rely on recognised safeguards — including Standard Contractual Clauses — so that your data remains protected.
12. Third-Party Links
Our website may contain links leading to the sites of other companies. Atreius bears no responsibility for the privacy practices of those external sites, and we recommend that you read their policies separately.
13. Refund Requests
Returns and refunds may be submitted through our official portal:
14. Policy Updates
Atreius may amend this Privacy Policy periodically as operational, legal or regulatory circumstances alter. Whichever version is published on our website at the time you use it is the version that governs.
15. Contact
For any question concerning this Privacy Policy, or to exercise your rights, please contact us at:
support@atrelustirnepieces.com
For the purposes of the applicable data protection laws, Atreius is the data controller responsible for processing your personal data.